Shipping Policy

Effective Date: February 27, 2026
Business Name: Cultivated Roots Wellness Solutions / DBA Le'Vina Naturale
Website: www.levinanaturale.com

 

Order Processing

 

All products are crafted and prepared with care.

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• Orders are processed within 2–5 business days (excluding weekends and holidays).

• During product launches, promotions, or high-volume periods, processing times may extend slightly.

• You will receive a confirmation email once your order has shipped, including tracking information.

 

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or losses due to incorrect address information provided at the time of purchase.

 

Shipping Methods & Delivery Time

 

We currently ship via trusted carriers such as:

• USPS

• UPS

 

Estimated delivery times:

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• Standard Shipping (U.S.): 3–7 business days after processing

• Expedited Shipping (if offered): 1–3 business days after processing

 

Delivery times are estimates and may vary due to weather, carrier delays, or peak shipping seasons.

 

Shipping Rates

 

Shipping rates are calculated at checkout based on:

• Package weight

• Destination

• Selected shipping method

 

Occasionally, we may offer free shipping promotions on qualifying orders.

 

Domestic Shipping

 

We currently ship within the United States.

 

Lost, Stolen, or Delayed Packages

 

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages.

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If your package is delayed or missing:

1. Check the tracking information.

2. Contact the shipping carrier directly.

3. If additional assistance is needed, email us at support@levinanaturale.com

 

We will do our best to assist you in resolving the issue.

 

Damaged Items

 

If your item arrives damaged:

• Contact us within 48 hours of delivery.

• Provide photos of the damaged product and packaging.

 

We will review the issue and determine an appropriate resolution, which may include replacement or store credit.

 

Incorrect Items

 

If you receive the wrong item, please contact us within 5 business days of delivery so we can correct the issue promptly.

 

Address Changes

 

Once an order has been processed or shipped, we are unable to change the shipping address.

 

Questions

 

For shipping-related questions, please contact:

Cultivated Roots Wellness Solutions
Email: support@levinanaturale.com
Location: Baton Rouge, LA